My shipment is delayed or has not arrived

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Told og tolddokumenter

Min forsendelse er ikke blevet afhentet

Min palle/stykgods er ikke blevet afhentet

Returfragt

Min forsendelse er forsinket eller ikke ankommet

Min forsendelse er beskadiget under transport

Faktura og betaling

My shipment is stalled or has not been delivered

There can be several reasons why your shipment does not move, which is often evident from the shipment's track & trace. If your shipment has not moved for more than 48 hours, we recommend that you contact us so that we can start an inquiry with our sub-supplier.

My shipment has not moved since delivery

If your shipment has not moved since delivery, it may be because it is still at the delivery location. We therefore recommend that you contact your local parcel shop and ask them to check whether the shipment is in their warehouse. If your shipment is still not found, please contact us.